Terms and Conditions

Terms & Conditions



In these terms and conditions (the "conditions") the "Company" shall mean CASIO ELECTRONICS CO. LIMITED, the "Website" shall mean, the "Buyer" shall mean any person, company or other organisation who is placing an order with the Company and the "Products" shall mean any item and/or service which is to be sold and/or supplied by the Company to the Buyer.

These conditions contained herein shall constitute the entire agreement between the Company and the Buyer. Any provisions of the Buyers order, which is inconsistent with these conditions, shall have no effect unless confirmed in writing by the Company.

For the avoidance of doubt, the Buyer acknowledges that having entered into this contract to which these conditions apply; it is not and will not hold itself out as a distributor or an agent of the Company.


All orders made to the Company shall be made pursuant to this contract and pursuant to these conditions.

Any cancellation of orders by the Buyer must be sent in writing and agreed by the Company in writing prior to the Company dispatching the Products. The dispatch of the Products will be made as soon as reasonably practicable when the Products become available.


All Products are subject to availability. The Company pending availability of such Products will hold an order for Products, which are not available at the time, but has been accepted by the Company. Substitutes or replacements will be offered or advised accordingly.

The Company operates a policy of continual improvement of the Products, which may result in a change to the model of a Product. Any changes made will be notified to the Buyer prior to delivery so far as the Company is able to do so.


Unless fixed prices have been expressly agreed and confirmed in writing by the Company, the price payable by the Buyer shall be the Company's price prevailing at the date of purchase.
Any expedited delivery or other special packaging requirements shall be charged extra.
All prices are inclusive of VAT, where applicable.

If the Company incurs any costs (including, but not limited to storage costs) as a result of the Buyers negligence and/or default, the Buyer will be responsible for any cost incurred by the Company.


The Buyer can redeem their Promotion codes by entering it in the supplied field at checkout and applying it. With a valid promotion code, the following additional terms and conditions apply on the discounts:

  •    Promotion codes will only be available within the conditions stated in the offer
  •    Promotion codes are only valid until the date published
  •    Promotion codes are only redeemable for purchases made on this website (
  •    Promotion codes from other Casio websites, including but not limited to:, and are not redeemable at the Website.
  •    Promotion codes are not refundable
  •    Only one Promotion codes may be used per customer per transaction.
  •    The Company reserves the right to end any Promotion codes at any time including prior to the advertised end date without notice.



Delivery is only available to addresses in the United Kingdom and the Republic of Ireland. Dates or periods for delivery are approximate only and time shall not be of the essence in relation to them. If delivery is refused by the Buyer, the Company may charge any costs incurred by the Company as a result of such refusal (including costs incurred in storing the Products and due to any attempted delivery).

The Company may deliver the Products in installments and shall not be liable for any delay in delivery or failure to make delivery of the Products due to any circumstances beyond its control and/or as a result of the Buyer failing to grant access to the Buyers premises on the confirmed delivery date.

Delivery shall be deemed to take place: 

When the Products are to be delivered by the Company's transport (including any independent carrier engaged by the Company), at the moment the Products are lifted from the delivery vehicle at the confirmed point of delivery.

Goods will be dispatched via the Royal Mail or a suitable carrier chosen by the Company.


The Buyer must examine the Products immediately on delivery. The Company reserves the right to reject any claims in respect of shortages or damage in transit or non-delivery of the Products unless the same are submitted in writing to and accepted by the Company within 14 days after delivery of the Products, or in the case of non-delivery 14 days after the Invoice Date.


Property in the Products shall not pass to the Buyer until the Buyer has paid all monies owed by it to the Company under this contract and all other accounts due from the Buyer to the Company.


Every effort is made to ensure that the Products are described reasonably accurately and are reasonably fit for the purpose and application stated in the Company catalogues or other documents but the Company accepts no responsibility for any loss or damage arising from variations in the description in its catalogues or other documents.

Approved Casio B-Grade Products sold through the Website may include one or more of the following faults, which the Buyer accepts when entering into this contract:

  •    Damage or marks on the exterior packaging (no damage to actual product)
  •    Missing instruction manual and other documentation
  •    Incorrect packaging
  •    Returned model – product in pristine condition
  •    Clearance model – product in pristine condition


The liability of the Company in respect of any claim (other than in respect of death or personal injury resulting from the negligence of the Company and/or its agents) shall not in any event exceed the order price of the Products. The prices for the Products have been quoted on the basis of this limitation. The Company is prepared to accept reasonably greater levels of liability by agreement with the Buyer but any increase shall be limited to the retail price of the Products multiplied by (3).

The Company will not in any event be liable for any indirect or consequential loss or damage suffered or incurred by the Buyer (including without limitation loss of production, loss of profit or liability to third parties) arising out of any claim (other than in respect of death or personal injury resulting from the negligence of the Company and/or its agents but including the deletion of data as a result of malfunction of any Product with data storage functions).


In the event of any cause beyond the control of the Company (including war, rebellion, revolution, strikes, lockouts, breakdown of plant or government/or other regulations, rules, laws or decrees) preventing or hindering it from carrying out its obligations under this contract, it will not accept any liability for any loss or damage resulting thereof and shall be entitled by notice in writing to the Buyer either to cancel this contract or any order made by the Buyer pursuant to this contract or to extend the time or times of delivery.


The Company warrants that any Product bearing the "CASIO" trade mark, (but excluding the batteries where relevant) shall be of satisfactory quality and of reasonable fitness for its intended purpose for the period of two year's from the date of delivery and shall, during this period, be repaired or replaced (with the same or similar model), at our option, free of charge, if there is any breach of warranty under this sub clause. This warranty does not cover defects arising from accidental damage, misuse or wear and tear. This warranty applies to all Products bearing the "CASIO" trademark purchased and use in the EC. The same warranty conditions apply to Approved Casio B-Grade Products sold through the Website.

Where the Company warrants the life of a battery, the life of the battery shall be calculated from the date the battery was fitted in the Product and not at the date of delivery of the Product.



Any defective Products, which can be repaired or replaced under a breach of warranty, should be returned to the Company. The Buyer claiming under a breach of warranty must, on returning the Products, supply copies of each of the contract and purchase order (where applicable) and a brief description of the nature of the fault. In the event that a Product is returned for repairs for the same fault a second time, the Buyer must notify in writing the CASIO repair reference quoted in the paperwork provided in the previous paperwork. The Company will not accept returns of Product bought through the Website at its retail stores.

The Company may at its discretion provide an alternative model replacement or a voucher of equivalent value, should the repair or a direct replacement of a Product may not be possible.

The Company shall not be liable for any claim for repair or adjustment of a Product if the fault is caused by improper repair or adjustment made by anyone other than an employee of the Company.

The Buyer shall be responsible to ensure that any Product returned for repair or adjustment is insured. The Company shall not be liable for any Product that is lost in transit to the Company.

The Company may at its discretion provide an estimate of repair costs where such estimates are required for insurance purposes provided the Buyer notifies the Company in writing of this request. 


The Buyer shall not make any representations or do any act, which may be taken to indicate that it has or that it will receive any right, title or interest in the ownership or the use of any of the intellectual property rights owned by the Company, including in particular, the "CASIO" trademark.

The Buyer shall not alter remove or tamper with any of the Company's trademark, which are affixed in any way to the Products or packaging.


This contract shall be governed by and construed in accordance with English Law. Please note that with the exception of faulty merchandise, we cannot accept the return of items, which have been opened or used. This does not affect your statutory rights.


The Company has not reviewed all of the sites linked to the Website and is not responsible for the content or accuracy of third-party websites and resources. The Company is not responsible or liable, directly or indirectly, for the privacy practices or the content of third-party websites, including (without limitation) any advertising, products or other materials or services on or available. Nor is the Company responsible for any damage, loss or offence suffered from these third-party websites and resources.

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and the Company as a result of your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of the Company. The Company shall not be liable for any representation, act, or omission on your part.